Careers

Retail Manager (SOC Code 1150) plans, organizes, directs, and coordinates the activities of a retail establishment to maximize business performance and meet financial goals. They oversee operations, staff, and customer relations to ensure efficient and profitable retail operations.

Key Responsibilities:

Planning and Strategy: Developing and implementing retail strategies to meet sales targets, manage inventory, and optimize pricing.

Operations Management: Overseeing daily operations, including staffing, scheduling, inventory control, and ensuring a clean and safe retail environment.

Customer Service: Managing customer relationships, addressing complaints, and ensuring a positive shopping experience.

Staff Supervision: Hiring, training, evaluating, and managing retail staff, including sales associates, customer service representatives, and other support staff.

Financial Management: Monitoring sales and profit performance, managing budgets, and ensuring adherence to financial regulations.

Marketing and Promotion: Developing and implementing promotional campaigns to attract customers and increase sales.

Reporting and Analysis: Tracking sales, inventory, and other key performance indicators (KPIs) and reporting on results to management.

Compliance: Ensuring compliance with relevant regulations, laws, and company policies.

Sales Administrator (SOC Code 4151) , provides administrative and customer support to sales activities. They handle tasks like processing orders, answering customer inquiries, managing sales records, and assisting with general sales-related tasks.

Key Responsibilities:

Customer Interaction: Answering phone inquiries, providing information on products and services, assisting customers with online orders, and handling customer complaints.

Order Processing: Processing orders, updating records, and ensuring timely fulfillment of sales activities.

Record Keeping: Maintaining accurate sales records, invoicing, and managing accounts related to sales activities.

Administrative Support: Carrying out general administrative duties, such as preparing reports, organizing documents, and supporting the sales team.

Communication: Communicating with customers and other stakeholders, ensuring clear and concise communication.

Skills and Attributes:

Customer Service Skills: Strong communication, listening, and empathy skills to effectively interact with customers.

Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.

Technical Skills: Proficiency in using relevant software and systems, including order management and CRM systems.

Problem-Solving Skills: Ability to identify and resolve customer issues and handle administrative tasks efficiently.

Adaptability: Ability to adapt to changing priorities and work effectively in a dynamic sales environment.

Typical Tasks:

Taking and processing orders.

Answering customer inquiries by phone, email, or chat.

Managing sales records and maintaining up-to-date information.

Preparing invoices and other sales-related documents.

Assisting with promotions and marketing efforts.

Handling customer complaints and providing after-sales support.

Advertising and Marketing Associate Professionals (SOC Code 3554) are involved in creating, implementing, and managing marketing strategies to promote products, brands, and services. They work closely with clients to understand their needs and develop tailored marketing plans.

Key Responsibilities:

Market Research: Conduct research to understand target audiences, market trends, and competitive landscapes.

Marketing Strategy Development: Develop and implement marketing strategies, including digital marketing, social media, and traditional advertising.

Client Liaison: Communicate with clients to gather information, present marketing proposals, and manage their expectations.

Campaign Management: Oversee and monitor advertising campaigns, making adjustments as needed to optimize performance.

Data Analysis: Analyze data from marketing campaigns to measure effectiveness and identify areas for improvement.

Content Creation: Develop engaging content for marketing materials, including website copy, social media posts, and advertising materials.

Project Management: Manage marketing projects from start to finish, ensuring they are completed on time and within budget.

Skills and Knowledge:

Marketing Principles: A strong understanding of marketing concepts, strategies, and techniques.

Digital Marketing: Expertise in digital marketing channels, including social media, SEO, and email marketing.

Market Research: Ability to conduct market research and analyze data.

Communication: Excellent written and verbal communication skills.

Project Management: Ability to manage projects effectively.

Software Proficiency: Familiarity with marketing software, analytics tools, and social media platforms.

Buyers and Procurement Officers (SOC Code 3551)

Key Responsibilities:

Needs Assessment: Determine the types, quantities, and quality of goods and services required by the organization.

Supplier Identification and Negotiation: Research and identify suitable suppliers, negotiate terms and conditions, and establish contracts.

Order Placement and Management: Place orders with suppliers, track shipments, and ensure timely delivery.

Quality Control: Inspect received goods and services to ensure they meet quality standards and specifications.

Record Keeping and Reporting: Maintain records of purchases, supplier performance, and budgetary information.

Cost Analysis: Analyze costs, identify opportunities for cost reduction, and develop cost-saving strategies.

Supply Chain Management: Monitor and improve supply chain processes, ensuring efficient delivery and inventory management.

Contract Management: Manage existing contracts, negotiate renewals, and develop new contract terms.

Supplier Relations: Maintain strong relationships with suppliers, resolving issues and fostering collaboration.

Business Sales Executives (SOC Code 3552)

Key Responsibilities and Duties:

Customer Interaction: Provide advice and support to both current and potential customers regarding products or services.

Sales and Order Management: Obtain and process orders for specialized goods, machinery, equipment, or materials.

Market Research and Analysis: Understand and evaluate market trends, customer needs, and competitive landscapes to identify opportunities.

Relationship Building: Develop and maintain strong relationships with customers to foster loyalty and repeat business.

Sales Strategies: Develop and implement sales strategies to achieve revenue targets and business goals.

Negotiation and Closing: Negotiate contracts, prices, and terms of sales, and close deals effectively.

Customer Service: Address customer inquiries, complaints, and ensure overall customer satisfaction.

Performance Tracking: Monitor sales performance, analyze data, and identify areas for improvement.